Refund Policy

Created with Sketch.
Standard cancellation policy

For a full refund, cancel at least 7 days before the experience is scheduled to start. You can get a full refund if you cancel within 24 hours of booking.


You can reschedule the date or time of your experience up to 72 hours before the experience is scheduled to start. When you reschedule an experience, the cancellation policy is based on the original booking time and original start date of the experience.


If it is hard to guarantee your safety because of weather, either before or during the experience, the host may cancel the experience. If this happens, you will be fully refunded.


If you need to cancel due to an emergency. We may ask you to provide documentation.